Community Q&A:

I enabled SPF, how do I verify you are my authoritative nameserver?

Asked by:
barb00sa / 8 Points Time:
2013-07-26 11:17 am EST Category:
Email Troubleshooting Hits:
18,087
dear support, hoving trouble whit sending emails.
A lot of subscribers to my wordpress blog are complaining they not receiving there emails.When i check the email whit mail-terster.com i have the message - 4 points because spf record is unavailable.
When i check this site and make all modifications in the cpanel i have the following error:

Status: Ingeschakeld Warning: cPanel is unable to verify that this server is an authoritative nameserver for digitaal-knokke.com.
also DKIM is giving following error :
Status: Ingeschakeld Warning: cPanel is unable to verify that this server is an authoritative nameserver for digitaal-knokke.com
and message:
In order to ensure that SPF or DKIM takes effect, you must confirm that this server is an authoritative nameserver for digitaal-knokke.com. If you need help, contact your hosting provider.
Can you help me out

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ANSWERS

0

johnpaulb-whh2
Staff
12,339 Points
2013-07-26 4:46 pm EST
Hello barb00sa,

Thank you for your question. When you enable SPF and Domain Keys, you will see the errors:

"In order to ensure that SPF or DKIM takes effect, you must confirm that this server is an authoritative nameserver for example.com. If you need help, contact your hosting provider."

&

"Warning: cPanel is unable to verify that this server is an authoritative nameserver for example.com. [?]"

This is because we use a separate server for hosting your DNS. As long as you are pointed to our Nameservers, then we are your authoritative nameserver.

Our Nameservers are:
Name Server 1:
ns1.webhostinghub.com

Name Server 2:
ns2.webhostinghub.com

You can see your nameservers by performing a Whois lookup.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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Dera Jean Paul,
everything is well placed in the cpanel and amp all record are good. Still i have this error when checking the mail:
binzhandelaars.digitaal-knokke.com does not allow your server 205.134.241.107 to use ilse@binzhandelaars.digitaal-knokke.com
You can check the errors here: http://www.mail-tester.com/web-3ovPg8
Hope you can help me out.
barb00sa
8 Points

2013-07-27 10:51 am EST
Hello barb00sa,

I first sent a test message to confirm it was delivered successfully. So, this issue is likely related to your email client setup.

Since I am not sure what you are using to check your email, here is a link to our Getting Started guide, which has links to guides on the major email clients (Outlook, Thunderbird, Mac mail, etc.).

I recommend following the guide for your specific email program, and confirming the settings were entered successfully.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul
johnpaulb-whh2
12,339 Points
Staff
2013-07-29 11:13 pm EST
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