Community Q&A:

Switch email to Web Hosting Hub

Asked by:
Lawrence / 16 Points Time:
2013-09-23 9:14 pm EST Category:
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I am a relatively new customer with an existing website, not yet ready to transfer everything to Webhosting Hub because I need to rework the site in WordPress first. BUT, I need to use Webhosting hub to collect and send email from my domain name since the existing provider is undependable. Can you point me to somewhere that I can find instructions to do that? I know it has something to do with changing nameservers (??) or something like that, but I need instructions. Thanks!

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ANSWERS

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arnelc
Staff
17,314 Points
2013-09-23 10:34 pm EST
Hello Lawrence,

Thanks for the question. If you intend to keep your domain at your old host, then in order to use email here, you would need to change the MX records at your current domain registrar (or whoever is currently managing your DNS) so that they point to our server here. You can find this IP address by logging into the cPanel and then looking for the shared IP address in the left-hand column.

If you are not familiar with changing the DNS records with your domain registrar, then you will need to review their documentation - as this part of the process will differ depending who's hosting you. You will need to change the IP address of the MX server so that it's going to our address. Remember that changing the DNS can lead to DNS propagation which may be a slight delay of up to 24 hours.

I hope that help to explain what needs to be done. Please let us know if you still need any further assistance.

Regards,
Arnel C.

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Thanks. The reason I'm not moving the domain immediately is that I still have to get up to speed in WordPress in order to rebuild my site before moving the domain here (currently in a proprietary format not transferable). If I follow these steps, I assume that, when I do get my site built here and move the domain, I will be able to link email and website at that time. Is that correct?
Lawrence
16 Points

2013-09-23 10:51 pm EST
Hello Lawrence,

That is correct. Your website would still be going to your old host, but your email would be coming to our server. Once the MX record is changed over, then mail would be coming to our server. If you're using an email client like Outlook, Thunderbird, or Apple Mail, then there would not need to be any changes (as long as the MX record is pointed to our server). If you wanted to access the email through a web-based client, then you would need to access by using the webmail client. You can access it by using the server name. For example, if your server was ehub23, then you webmail access URL would look like this:

webmail.ehub23.webhostinghub.com

I hope that helps to clarify the issue! Please let us know if you have any further questions or comments.

Regards,
Arnel C.
arnelc
17,314 Points
Staff
2013-09-24 3:23 am EST
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