Site disappeared when I uploaded a banner in Premium Website Builder

Asked by:
lindasden / 13 Points
2011-12-05 1:53 pm EST
How To
I must have check a box I shouldn't have when I uploaded our artdabbler banner because that is when things disappeared. Can you Help me to get the site I'm building back again???
Thank you,

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Best answer chosen by User


13,688 Points
2011-12-05 2:36 pm EST
Hi lindasden,

I'm sorry you're having trouble with your site. I see that fortunately, you have opted for the backup service. Normally we would ask that you submit a request to our Technical Support team for restoration, but in this case we can do the restoration for you.

I've completed the restoration of your document root (public_html) with the backup we have on file. It looks like your site has not yet been published with the builder. Please feel free to publish your site with the Premium Website Builder. I also noticed that your domain has not been pointed to our Nameservers. Please feel free to view your site through your temporary URL until you've pointed the domain and allowed 4-24 hours for DNS to propagate.

For more information on uploading a banner to the Premium Website Builder, please see our article Customizing the Premium Web Builder Banner.

Please let us know if you have any questions or need any additional assistance.


Christi N.

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