Community Q&A:

Can I retrieve a folder I deleted in error?

Asked by:
Padyricia / 5 Points Time:
2012-03-05 7:47 am EST Category:
Roundcube Webmail Hits:
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Best answer chosen by Web Hosting Hub staff

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ChristiNi
Staff
13,688 Points
2012-03-05 6:54 pm EST
Hello Padyricia,

Thank you for your question about retrieving a folder. Once a file or folder is deleted from the server, the only way to retrieve it would be from a backup copy. If you have a backup of your site, you should be able to restore the files and folder from that backup.

If you purchased our backup service we can check to see if a copy of the folder is in the backup (but we cannot guarantee the folder is in the backup). Please send a verified email (include either the AMP password or last 4 digits of the credit card on file) to support@webhostinghub.com if you utilize our automated backup service.

Please let us know if you have any additional questions or need further assistance.

Regards,

Christi N.

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