Can I retrieve a folder I deleted in error?

Asked by:
Padyricia / 5 Points
2012-03-04 11:47 pm EST
Roundcube Webmail

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Best answer chosen by Web Hosting Hub staff


13,688 Points
2012-03-05 10:54 am EST
Hello Padyricia,

Thank you for your question about retrieving a folder. Once a file or folder is deleted from the server, the only way to retrieve it would be from a backup copy. If you have a backup of your site, you should be able to restore the files and folder from that backup.

If you purchased our backup service we can check to see if a copy of the folder is in the backup (but we cannot guarantee the folder is in the backup). Please send a verified email (include either the AMP password or last 4 digits of the credit card on file) to if you utilize our automated backup service.

Please let us know if you have any additional questions or need further assistance.


Christi N.

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