You may often need to troubleshoot an issue on PrestaShop that will require configuration information for PrestaShop 1.5.  This information can easily be found in the menu under Advanced Parameters.  The following tutorial will take you through how to get to the information so that you can provide it as required.

Finding the Configuration Information

  1. Login to the Prestashop Administrator Panel as an Administrator user.
  2. Hover over the menu bar where it says Advanced Parameters, and then click in the drop-down menu where it says Configuration Information
  3. The information you see will look like this:

This important screen contains the current information used with your PrestaShop 1.5 store.  The configuration information provide includes:
  • Server
  • Database
  • Store
  • Mail

It also shows how you are viewing the page (listing your browser type), and also includes status of your required and optional parameters and the list of recently changed files.   This information is invaluable to the technician who requires it for troubleshooting a possible issue on your installation.

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n/a Points
2015-12-05 10:42 pm

My configuration information page in Prestashop has not loaded for months, so I wanted to know where I could find this information to aid in troubleshooting

16,266 Points
2015-12-08 12:07 am
Hello Ralph,

You may want to enable error reporting to see what kind of error you are getting. This may help identify the issue with the page.

Kindest Regards,
Scott M

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