Listed product returns do not automatically get removed from your list in Prestashop. Finishing returns requires a few steps in the interface and is important for the inventory of your shop. Use the backoffice interface to complete this task quickly and easily. The following tutorial will show you how to finish product returns in PrestaShop 1.5
Waiting for confirmation | Customer has reported that they are going to return a product and are filing an RMA; confirmation comes in the form of the entry in the system |
Waiting for package | Customer has mailed/shipped the product back; awating delivery |
Package Received | Product received, but not yet inspected for return |
Return denied | Product received, return denied due to condition of product or other reason |
Return completed | Product return completed and accepted; refund/voucher/credit slip issued |
Completing returns are important for the health of your store and your inventory. Close all returns on a timely basis and use your return information to help make careful decisions on your ongoing shop inventory.
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