What does "Verification" mean?

Verification is a method used to ensure that anyone requesting changes to your account is authorized. While most support contacts are made by the account owners, other people may also be trusted to verify. These people may be your assistant, business partner, or developer.

Why Do You Verify?

Without a verification process anyone would be able to contact us and make any changes to the account or billing information. They may be a competitor, or former employee who wants to cause damage to your site, so they try to call in to have the password changed. Maybe you fired a developer and they want to gain access to take back their files or insert misinformation on your site. Without verification, they would be able to do just that.

Types of Verification

We have a few different methods of account verification. Most allow full authority so any type of change can be made to the site, whether this is within the files or personal and billing information. Other types of verification allow limited access. Currently we have one type that only allows changes to files, etc but no access to personal and billing information.

AMP Password

The AMP (Account Management Panel) password is the most common form of verification. Your password is not available in plain text and can only be reset, if lost, by using the primary email address associated with your AMP.

Hashcode Verification for Live Calls

Your Verification hashcode, shown inside your AMP, can be used for verifying your account for live calls and Skype. Since this hashcode changes each time you log into AMP, in order to use it for verification, you must retrieve it from AMP during a live call or Skype.

Auto-Verified Chat

Once you are logged into your AMP, you can select the Launch Chat button. A pop-up will appear. Simply, fill out the form and ensure you select Technical Support from the Please select the most appropriate department drop-down menu. Since the live chat initiated from within your authenticated AMP session, your account is automatically verified.

Credit Card Number: Last 4 Digits

The second most common method of verification is by using the last 4 digits of one of the credit cards on file. The digits are checked against the list of cards that are on your account. If one of the cards has the same last 4 digits, then the account is verified. This type of verification allows full access.

Passphrase

You may also opt-in to verify using a passphrase. A passphrase is used when an account holder knows that the credit card information and AMP password is known by someone they do not want to have account access, possibly an office assistant. By using the passphrase, the other types of verification are no longer allowed. This type of verification allows full access. This passphrase must be set up prior to being an option.

Developer Passphrase

We now have a developer passphrase that can be used for partial access. This type of verification is for developers. With this verification they have authorization to have changes made to the site itself such as files but no changes to billing or personal information. This passphrase must be set up prior to being an option.

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