To get prepared for cPanel upgrades, we will begin converting all shared servers from Courier IMAP to Dovecot. This is a required adjustment since Courier is not supported by cPanel any longer.

This modification may result in POP/IMAP being down for a few minutes on your server, and during this process you may experience temporary difficulties accessing your email.

Possible Issues

Email getting re-downloaded

In rare occasions, your mail client may attempt to re-download email that you have already downloaded or marked as read. In cases we have seen, this will occur when you are using POP in your mail client with the option to keep email stored on the server. This is a one-time occurrence and should not continue to be an issue once the email has been re-downloaded.

IMAP errors

More commonly with Outlook, you may see a problem where your mail client will show a non-descriptive error when attempting to download or synchronize mail folders. This is usually resolved by closing and re-opening your mail client.

Sub-folders Missing

Any additional folders you have created will be maintained during the conversion. In some cases, your mail client may not see them. If this is the case, you simply need to resubscribe to the additional folders:
Subscribing to Email Folders in an Email Client

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