ALERT: Customers may be receiving SSL Certificate Warnings in their email clients.
CAUSE: Our System Administrators periodically update the Shared SSL certificates on Web Hosting Hub servers.
Who is affected? This affects email accounts that are using the secure email server settings, without using the shared SSL certificate.
You might get an SSL warning if you tried to connect over SSL to the email server using your domain, like mail.example.com
If you instead, use the shared SSL of your server to connect, like ehub34.webhostinghub.com this can prevent you from having to accept an exception in your mail client anytime we renew the shared SSL.
Update information on the Shared SSL Certificates
The certificate update occurred at 2014.04.14 11:30am EST. SSL warnings that appear are related to the renewal of the Shared SSL certificate for several severs, and is not an actual problem. This is a normal result of updating server SSL certificates. They are typically renewed on an annual basis.
- If you are getting this warning in an internet browser or other email client, you will need to approve the certificate. This warning is normal as the certificate has been recently updated. The information stored on your computer simply needs to be updated to the new certificate.
- If you are getting this warning in Thunderbird, simply go to the warning and accept the new certificate. This will update the information in ThunderBird and prevent the warning from re-appearing.
- If you are seeing a certificate warning in the Outlook email client, you can accept the certificate, but you may get prompted again if Outlook performs an AutoDiscover operation. Microsoft has a possible work-around that can be found here. Go to method 4. You will be required to have access and be able to edit the registry. These changes are recommended by Microsoft and Web Hosting Hub is not responsible if these modifications have adverse affects on your computer.
If you have been inconvenienced by the SSL warnings please accept our apologies. Thank you for your patience and understanding!