What is the problem and who is affected? Websites may appear to be unresponsive or sluggish. Websites affected will be on the following servers: ehub22, ehub24, ehub26, ehub29, ehub31, ehub33, ehub35, ehub36, ehub41, ehub42, ehub43, ehub45, ehub46, ehub48, whub21, whub25, whub27, whub28, whub30, whub32, whub34, whub37, whub39, whub40, whub44, whub47, whub49

What is being done? Our systems team is aware of the issue and are working to resolve the issue quickly as possible.

If you are finding your site to be unresponsive, it is possible that the server is undergoing a BetterLinux upgrade that is slowing the server. Due to the load on the server, it will make the website appear to be unresponsive. Our systems teams are aware of the issue and working to resolve it as quickly as possible. Email delivery may also be affected, but only with a short delay.

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Comments

n/a Points
2015-06-16 9:44 pm

After many hours, still do not have a responding website

 

n/a Points
2015-06-17 4:24 am

why will apply untested patches on live systems? also why are not moving us to working servers?

Some of us use this for business, and you are causing us damages!

Staff
16,171 Points
2015-06-17 10:08 pm
Hello Tolu,

We are sorry to hear that the problems with the servers may be causing damages to your business. We are aware of the possibility and have been working to resolve the issue a soon as possible. At this time all servers should be updated and working. If you continue to have problems then you should contact our live technical support team through email/chat/phone.

Patches for servers are generally tested before application to live servers.

If you require further assistance, please let us know!
Staff
16,171 Points
2015-06-17 10:04 pm
Hello Blaine,

I'm sorry to hear that you are still having problems with your site. All updates should be complete at this time. If you continue to have problems then you should contact our live technical support team through email/chat/phone.

If you require further assistance, please let us know!

Regards,
Arnel C.

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