The full installation of PrestaShop includes several demo products and other data. When deleting the demo products, you may see the following error. This tutorial will walk you through how to resolve this "error occurred during deletion" issue:


At first glance, this is a vague error that really doesn't specify what issue caused the error. Fortunately, with a little research, we were able to find a solution.

The demo data included in the full PrestaShop installation also contains a sample order. We will need to cancel that order before we can delete any products that are tied to that order.

  1. In your PrestaShop back office, click on the Orders tab.


  2. Click the view icon for the "J. Doe order."


  3. Choose Canceled from the order status drop down menu and click the Change button.


Now we can return to the Catalog tab in our PrestaShop back office and delete the remaining demo products.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Did you find this article helpful?

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

Related Questions

Here are a few questions related to this article that our customers have asked:
Ooops! It looks like there are no questions about this page.
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.