Can't log into Cpanel

Asked by:
patstravelreviews / 8 Points
Time:
2013-08-16 2:10 am EST
Category:
General Information
Hits:
329
When Itry to log onto my Cpanel it just says redirecting. Once or twice I was able to get to next log on page and then from there just the same. Redirecting

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ANSWERS

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johnpaulb-whh2
Staff
9,661 Points
2013-08-16 9:05 am EST
Hello patstravelreviews,

Thank you for contacting us. First, here is our guide on how to login to cPanel.

In my tests everything seems to be functional, we are happy to help, but we would need more information to provide a full answer.

How are you logging into cPanel? Are you going to yourdomain.com/cpanel ?

Are you logging in from AMP?

If you are, it is possible your browser is having trouble trouble handling the redirect, or the secure port may be block (when you go to cPanel from AMP it tries to redirect you securely).

What type of browser, and what version are you using?

Have you tried a different browser?

Have you tried clearing your browser cache?

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

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I tried all that.
patstravelreviews
8 Points

2013-08-16 1:18 pm EST
Hello Patstravelreviews,

Sorry to hear you're having problems with the login to cPanel. If you wish for us to help with the issue, can you please provide the information that John Paul was asking for? We are able to login to your cPanel account here with no problem - though we're not using the same password as you.

Also, how were trying to access it? Through the Account Management Panel (AMP)? If you're getting a re-direct message, what URL are you seeing in the browser when you're trying access the cPanel?

We need some information, please. We do not see anything wrong here, so we need to know how you're accessing the site.

Sorry again for the login troubles! Please provide us some further information and we would be happy to help. Note that we can't post login information (such as user name and password) on this web page due to security issues. If you want to handle the issue privately, then please contact our live support team. Their contact information is available at the bottom of this page.

Kindest Regards,
Arnel C.

arnelc
13,735 Points
Staff
2013-08-16 1:33 pm EST
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