The problem you're having may be related to a routing issue that has been identified by our systems people. You will need to submit a traceroute to confirm the problem. Here's the article on how to do this:
How to run a ping/traceroute
I'll also send an email direct from your account with the same instructions. Simply reply to the email.
If you have any further questions, please contact technical support or leave a comment at the bottom of the page.
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