Unable to reach my website

Asked by:
memoefix / 8 Points
Time:
2013-02-25 2:27 pm EST
Category:
General Information
Hits:
332
Hi,

My domain became unreachable.

Can you fix it ?

Thx

$ dig @8.8.8.8 memoefix.com.

; DiG 9.7.0-P1 @8.8.8.8 memoefix.com.
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER, ADDITIONAL: 0

;; QUESTION SECTION:
;memoefix.com. IN A

;; ANSWER SECTION:
memoefix.com. 12963 IN A 198.46.82.80

;; Query time: 28 msec
;; SERVER: 8.8.8.8#53(8.8.8.8)
;; WHEN: Mon Feb 25 19:33:05 2013
;; MSG SIZE rcvd: 46

To ask this user for more information, please first login.

To submit an answer, please login.

ANSWERS

0

jamesr
Staff
1,502 Points
2013-02-25 2:39 pm EST
Thank you for your question memoefix!

it looks like your routing to the wrong server from what you are showing us in the traceroute. We will need your IP address to check if you are connecting to the server at all.

Can you email the traceroute and your IP address to
support@webhostinghub.com. You can get your IP address at the following url.

http://fetchip.com

You will need to verify the account in the email
include the last 4 of the credit card number
or the current AMP password. Once they get the traceroute and IP address, they will be able to determine the routing problem. Sorry for the inconvenience.

Best Regards,
James R

To submit a comment on this answer, please first login.

Want to share this Question?

Related Articles

It looks like there are no related articles.
Would you like to ask a question about this page? If so, click the button below!

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.