In the previous guide in our using email series we covered How to Log into Webmail. If you want to use a different mail server than Web Hosting Hub but still want to use our hosting for your website, all you need to do is change the MX Records to point your email to a different server.  These changes will allow you to still host your website content with us, but your email at a third party server. Please note, if you are using a third party filtering service for emails, please see our article on Setting Up MX Records When Using a Third Party Email Filtering Service.

Obtain your MX Records

First you will need to obtain the MX records from your third party email server to make sure that emails reach them properly.  If you are not sure which MX records to use, please contact your email provider. Many times they wil be listed online, in the case here of Google:

Priority - Mail Server
1 - ASPMX.L.GOOGLE.COM.
5 - ALT1.ASPMX.L.GOOGLE.COM
5 - ALT2.ASPMX.L.GOOGLE.COM
10 - ASPMX2.GOOGLEMAIL.COM
10 - ASPMX3.GOOGLEMAIL.COM

Listed above for example are the MX records you'll use if setting up Google Apps.

Edit MX Records

  1. Login cPanel.
  2. Search and select Zone Editor.
    Screenshot selecting Zone Editor from cPanel
  3. Select the Manage icon beside the appropriate domain.
    Screenshot selecting Manage icon
  4. Select the MX filter to only view MX records.
    Screenshot selecting MX filter
    Warning: If you still need to receive email on our server while the Google MX records are propagating, DO NOT remove the original MX record. Update the original MX record to priority 100 to prevent email from bouncing, instead of removing the 0 priority MX record. Once the Google MX records are propagated, you can then remove the original MX record. Also ensure you don't add spaces to the beginning or end of the added records. Otherwise, the added entries will be invalid.
  5. Select Edit to the right of the appropriate MX record.
    Screenshot selecting Edit icon
  6. Change the Priority number and Destination before selecting Save Record.
    Screenshot editing Priority and Destination for a MX record
    Note:The lower the number, the higher the priority. For example, a priority 1 MX record takes priority over a priority 5 record.

Add MX Records for Third Party Email

  1. After selecting the appropriate domain in Zone Editor, select the down arrow beside Add MX Record. Alternatively, you can select + Add Record and change the type from A to MX or +MX Record from the domains menu.
    Screenshot selecting Add MX Record under Add Record
  2. Add the specified Priority and Destination before selecting Add Record. You'll need to repeat the process to add multiple MX records.
    For example, for the first Gmail MX record:
    Priority: 1
    Destination: ASPMX.L.GOOGLE.COM
    Screenshot with cleared Priority and Destination for a MX record

  3. Edit Email Routing

  4. If applicable (such as when changing MX records for Google), go back to cPanel and select Email Routing to update settings.
    Screenshot selecting Email Routing from cPanel
  5. Select Remote Mail Exchanger and Change. The default option is Local Mail Exchanger.
    Screenshot selecting Remote Mail Exchanger in Email Routing

Changes to MX records can take up to 24 hours to take full effect, so you may have to wait up to a day for the connection to the new server to be complete.  Changes made in the MX Records will affect all email accounts for that domain, so make sure that any email addresses that you have added to your cPanel have also been added in your third party email server. In the next guide we will show you how to create an autoresponder in your cPanel.

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Comments

n/a Points
2014-11-17 5:56 am

My current provider needs the MX records for my emails to be hosted on your server not gmail. Can you provide these - thank you

Staff
12,162 Points
2014-11-17 10:54 am
Hello ann,

Thank you for your question. There are several steps to setting up your own MX records.
  1. Create a subdomain for your MX records to point to. Such as: mail.example.com (Be sure to replace example.com with your actual domain name)

  2. Point the A record of the subdomain to your Shared IP address.

  3. Point your MX record to the subdomain. Such as mail.example.com.

Be sure to allow up to 24 hours for these changes to propagate.

If you have any further questions, feel free to post them below.

Thank you,
John-Paul
n/a Points
2015-02-23 2:47 pm

This information wouldn't have helped me.  After I hit send on my initial chat message, a link popped up to an article on your website about changing the MCX entries.  That article addressed my questions.

n/a Points
2015-02-23 2:50 pm
mention that if you're cutting and pasting the destinations, having a space at the beginning matters (will make it not an acceptable destination name).
Staff
16,745 Points
2015-02-23 3:55 pm
Hello Kirsten,

Thanks for the comment and suggestion. I have edited the article to take note of the spaces that can be copied over. You might need to refresh the page in order to see the change.

Our articles do vary, so while some cover a particular issue, they may not be the exact article you need for that issue. If you ever have any problems or suggestions (as you did above), please let us know!

Kindest regards,
Arnel C.
n/a Points
2015-09-24 4:48 pm

I have registered my domain on godaddy.com and would like to use webhostinghub for managing my email, I think I need MX Records which needs to be updated in godaddy. What is the MX value?

Staff
12,162 Points
2015-09-24 4:58 pm
Hello Mike,

Thank you for contacting us. Typically, you create a subdomain (such as mail.example.com), and point the the A record for mail.example.com to your shared ip.

Then, point your MX record to the subdomain you created.

For example:
0 mail.example.com

If you have any further questions, feel free to post them below.

Thank you,
John-Paul

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