If you had your web site previously hosted with a different hosting company, to use the same web pages you will need to migrate your site to our servers.  The easiest way to do that is by downloading your files via FTP, and then re-uploading them onto your hosting with Web Hosting Hub.  If your previous host also uses cPanel, please see our guide for migrating your site using a cPanel backup.

How to move your current website to Web Hosting Hub

  1. Download your Website Files: Using an FTP Client, download your website files from your prior web host.  For assistance using FTP please visit the Getting Started Guide: FTP.
  2. Export your Databases (if needed):  MySQL databases will not be able to be accessed via FTP. If your previous host offers phpMyAdmin for managing databases please see our article on exporting a database in phpMyAdmin. If your host does not offer phpMyAdmin, please contact them for assistance in downloading any databases used with your website.
  3. Upload your Website Files:  This step is similar to the first step as you will also connect via FTP, but this time you will connect to your hosting with Web Hosting Hub and upload all the files that you downloaded from your previous host.  If you are using a program that can publish your website, you can also connect to Web Hoisting Hub and re-publish the website using the appropriate settings. If you need more information on the temporary URL to use FTP to upload your website, go to What is my Temporary URL?
  4. Create and Import your Database (if needed): If your site uses a database, first create your database in cPanel and then use phpMyAdmin to import your database.
  5. Test your Website: After you have placed your website files into the proper location (note that the public_html is the new default folder for websites in Web Hosting Hub) , use your temporary URL to test the website. 
  6. Point your Domain: After you've tested your website, you're ready to point your domain to our Nameservers.  Log into your registrar's domain management interface and point the domain to our Nameservers:

  7. <=101">propagate and take full effect, so be sure to check your site periodically so you can test the website again once the nameserver changes have taken full effect.

If you have any questions we will be happy to help, we can be easily reached at This email address is being protected from spambots. You need JavaScript enabled to view it. .

How to Move Emails to Web Hosting Hub

If your email was set up to connect to your previous host using POP3, your emails would be downloaded to your local computer and moving emails from the previous server shouldn't be needed. However, if you used an IMAP connection to check emails, you will want to follow the steps in our Transferringold Host education channel article to move emails over from your previous host.

If you use a third party filtering service for email, please see our article on setting up your MX records for using a third party filtering service for step by step instructions to properly set up your MX records. It's best to set up those MX records before pointing your domain to our Nameservers.

Did you find this article helpful?

We value your feedback!

Why was this article not helpful? (Check all that apply)
The article is too difficult or too technical to follow.
There is a step or detail missing from the instructions.
The information is incorrect or out-of-date.
It does not resolve the question/problem I have.
How did you find this article?
Please tell us how we can improve this article:
Email Address

new! - Enter your name and email address above and we will post your feedback in the comments on this page!

Did you find this article helpful?


n/a Points
2014-08-07 12:05 am

need help transfering my domain name

16,266 Points
2014-08-07 12:10 am
Hello Chuck,

To transfer your domain name, just follow the instructions from our domain transfer article.

Kindest Regards,
Scott M
n/a Points
2014-12-17 5:16 pm


My existing web site uses MySQL, and I have access to the database files, but not to phpMyAdmin. Can I put load the files directly, or must I create a local instance of MySQL/phpMyAdmin so that I can create the necessary file?


16,266 Points
2014-12-17 6:15 pm
Hello Bob,

Are you not able to access phpMyAdmin in the cPanel from your end? I am able to access it as your cPanel user. If you are getting any errors, please reply with the entire error message so we can assist you in continuing to migrate your site.

Kindest Regards,
Scott M
n/a Points
2017-06-26 10:15 am


My previous registrar of my domain reginalaw.com.sg will be releasing it by 30 June 2017.  I am tasked with transferring my email and web hosting accounts to my new domain before this date after which my domain is no longer available for my use.  However, I get the message from web hosting hub that I can only do a domain transfer after 23 July 2017, i.e. 60 days from date of purchase.  Does it mean that I will have no email and website access using my domain name in the interim? Please clarify. Thank you

1,348 Points
2017-06-26 4:15 pm
The domain transfer of ownership does not affect mail. If the domain is pointed to the correct servers, and the domain is registered, you will not lose service. This means a domain can change ownership without affecting the site or emails. The only thing that would cause any difficulties would be if a domain registration expired.

Post a Comment

Email Address:
Phone Number:

Please note: Your name and comment will be displayed, but we will not show your email address.

Related Questions

Here are a few questions related to this article that our customers have asked:
Would you like to ask a question about this page? If so, click the button below!
Need More Help?

Help Center Search

Current Customers

Email: support@WebHostingHub.com Ticket: Submit a Support Ticket
Call: 877-595-4HUB (4482)
757-416-6627 (Intl.)
Chat: Click To Chat Now

Ask the Community

Get help with your questions from our community of like-minded hosting users and Web Hosting Hub Staff.

Not a Customer?

Get web hosting from a company that is here to help.