In this tutorial:


Backing up your site is a necessary part of normal account maintenance. Please read our article entitled Do you Run Backups of your Servers? for more information regarding backups.

At Web Hosting Hub, we offer an automated backup service that you can purchase for $12 per year. Backups are taken of all accounts under 10GB that sign up for automated backups every 24-36 hours. 

Limitations of Automated Backup Service

Please note that the Backup Service runs incrementally every 24-36 hours. This means that only one backup per account is stored and the backup is overwritten with any changes made every 24-36 hours. Since the automated backup service is intended for disaster recovery purposes, we strongly encourage users to perform and maintain their own local backups.

In the event you need to undo changes or restore a damaged site, you can utilize your local backup if the automated backup does not contain the data you need. If your site is damaged and that damage is not noticed for several days, the automated backup may have already run and your "good" data would already be overwritten with bad data in the backup. As we only have one backup for your account at any given time, we would not be able to restore a backup from a requested certain date and time.

How do I purchase automated backups?

If you would like to have your website backed up automatically but did not request the service when you first signed up, it can be added at any time. You can purchase automated backups from AMP, which will allow them to be turned on for your account. The cost of automated backups is $12 per year.

  1. Login to AMP.
  2. Click the Purchase Automated Backups button.
    Data Restoration AMP
  3. You will then be on the Order Services page. Choose your account/billing information, read and agree to the Terms of Service, then click the Submit button.

Requesting a Data Restoration

If you are already subscribed to our backup service, or you need help restoring a personal backup, you can request a restoration from AMP.

  1. Login to AMP.
  2. You will see your hosting plan listed, click the Data Restoration Request button.
    DRR button
  3. You will then be on the Data Restoration page. Read the provided information, then click the Next button.
    Submit Restoration Request
  4. Fill in the required fields, then click the Submit button.
    DRR Button

    Your Data Restoration request will then be sent to our Live Support team. You will receive an email immediately upon completion of your restoration.



Congratulations, now you are familiar with our Data Restoration process!

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Comments

n/a Points
2015-05-19 3:27 pm

I think I lost my website www.customdesignbuilder.net is there any way you can restore it?

Staff
15,378 Points
2015-05-21 9:44 am
Hello Carl

Restorations are typically done by our live technical support team. You can request one through a support ticket or through the Account Management Panel (AMP)

If you have any further questions or comments, please let us know.

Regards,
Arnel C.

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