If you get a 500 Internal Server Error when you visit your website, there are a few possible causes. Unfortunately, the 500 Internal Server Error is a vague error message, since it is used generically when no other error message is valid.

What is a 500 Internal Server Error?

The three common causes of this error message are:

  • Incorrect permissions settings, usually due to having a file as "world" writeable.
  • Incorrect permissions settings for use by another script (this is common with manual installs of forums or blogs)
  • Incorrect coding in the .htaccess file

How to Fix a 500 Internal Server Error

First, it is important to track down the exact cause of the error. To do this, log into your account's cPanel. Once in your cPanel, under Logs, click on Error Logs.


In this example, I have set a .php file to have permissions of 777 (world write-able), which is one of the causes of a 500 Error. In my Error Log, the following error was given:

[Fri Apr 08 06:08:14 2011] [error] [client] SoftException
in Application.cpp:264: File "/home/username/public_html/magento/index.php"
is writeable by others

To correct this error, I would go to the index.php file and change the permissions to 644. Also, here is a link to our guide on Managing Files on Your Server.

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2012-02-10 4:32 pm
Receiving error message on blog site 503 resolving after refreshing site link 5 times. Message sent from a message left from a customer
please advise for a solution
9,518 Points
2012-02-10 5:22 pm
Hello art2day,

I'm sorry to hear your customer was having difficulty navigating your site. The 503 error is an error that can be caused by a number of issues.

One thing I noticed when reviewing your PHP error log (error_log inside public_html) was many errors caused by the WP Social Slider plugin (wp_socialslider in the error log). I would recommend checking the settings for that plugin or disabling it.

I hope this helps to resolve this issue. I know intermittent issues such as this can be very frustrating and we want to help you resolve that as quickly as possible.


Christi N.
2012-02-10 5:41 pm
The social slider was udated recently. Maybe it was the update

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