You can update your Awstats in cPanel without contacting Tech Support. In this tutorial we will show you how to update your Awstats reports manually.

Sometimes a server can get behind on its statistical report calculations, typically because most processes that run on the server that are vital to your website being up, have a higher priority than statistic processing.

This guide will walk you through updating your stats from cpanel, this will allow you to pull the latest statistical information from the logs and review the information in the Awstats reports. 

  1. Login to your cPanel.
  2. Under the Logs section, click on Awstats.
    awstats1
  3. Click on the magnifying glass under the View column.
    awstats2
  4. You should notice the Last Update: and Last visit fields are older than the current date, now click on the Update now link.
    awstats3
  5. You should now notice the report has updated to reflect the most recent data.
    awstats4

    Congratulations, now you know how to update Awstats yourself from cPanel!

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Comments

2012-12-28 1:04 pm
This never ever works I don't care what this article says. I've tried to update manually at least 200 times at all times of day and night and it NEVER, EVER WORKS. Admit it Awstats is useless on webhostinghub.com.
7,056 Points
2012-12-31 10:03 am
Hello craiglindley,

Thank you for your comment, I understand your frustration. In a shared hosting environment, running stats can be very resource intensive, which is why this occurs. We have been working on a long-term resolution to this issue.

In the meantime, I would recommend using a 3rd party statistics program, such as Google analytics. It is free and provides more in-depth statistics, often accurate within 3 hours.

If you need assistance setting this up, we would be happy to help, just let us know which software you are using for your website.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul
7,056 Points
2012-12-31 10:03 am
Hello craiglindley,

Thank you for your comment, I understand your frustration. In a shared hosting environment, running stats can be very resource intensive, which is why this occurs. We have been working on a long-term resolution to this issue.

In the meantime, I would recommend using a 3rd party statistics program, such as Google analytics. It is free and provides more in-depth statistics, often accurate within 3 hours.

If you need assistance setting this up, we would be happy to help, just let us know which software you are using for your website.

If you have any further questions, feel free to post them below, or contact live Tech Support.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul
2013-01-31 11:18 pm
The AWSTATS has not updated since November 1, 2012 on my site and when I try to manually update I get the message:
Error: Log is currently being processed in the background. Cannot update. What can i do?
2013-02-01 4:02 pm
Hello StephJ,

Thank you for your question. I checked and saw that your stats did not update, I was able to update them manually.

In the future if this occurs, I recommend contacting live support so they can assist you in real-time.

They are available 24/7 via:
Email: support@webhostinghub.com
Phone: 877-595-4482 x2
&
Chat (there is a link on the top right).

Thank you,

-John-Paul

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