It can be frustrating when you visit your website and it seems to be running slow, however it is important to determine if the issue is from a local connection or from the server. A number of factors can contribute to how fast your connection to our servers is, including:

  • Your computer health
  • The connection with your ISP
  • The number of network "hops" between your ISP and our servers
  • The amount of traffic our servers are currently having

If you are having an issue with your connection, to help determine the cause please email the results of a ping and trace test to our support department at This email address is being protected from spambots. You need JavaScript enabled to view it. for review.

Please be sure to include the IP you are connecting from in your email to Support. You can view and copy your IP address using our IP check tool here:

http://www.support.webhostinghub.com/ipcheck.php

For step-by-step instructions on how to run a ping and trace test, please see our tutorial on running a ping traceroute test.

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