A ping and traceroute (also known as tracert) test can be used when troubleshooting possible connection issues to a website. The results of this test can be used to rule out a connection issue or, in the event of a connection issue, identify where in the network the issue is occurring.

If our Support Team has requested you run a ping and trace test, when you email the results, please be sure to include the IP you are connecting from in your email to Support. You can view and copy your IP address using our IP check tool here:

http://www.support.webhostinghub.com/ipcheck.php

In the examples below, we have done a ping and trace on yourdomain.com. Please replace yourdomain.com with your actual domain name.

Run Ping and Tracert in Windows

  1. Click your Start menu and select Programs > Accessories > Command Prompt
  2. In the command line window that opens, type ping yourdomain.com, and hit Enter.
  3. Once the test is complete, type tracert yourdomain.com and hit Enter.
  4. Please copy and paste the results from both tests and send them to This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can look into your issue further.
  5. Type exit to close the command line window.

In order to copy the text in a Windows command line window, simply right-click with your mouse in the command line window. You can either choose MARK or SELECT ALL. If you select MARK, then you will need left-click and drag in order to select text in the command line window. Once the text is selected hold down your CTRL key and then hit the 'C' key in order to copy. You can then click on your email or text document and then use CTRL-V (hold down the CTRL key and then tap the 'V' key) to paste the text you have copied. The same procedure is used if you selected all of the text in the command line window.

Run Ping and Traceroute in Mac OS

  1. Open Applications and then open Utilities.
  2. Open Terminal.
  3. Type: ping yourdomain.com and hit Enter.
  4. Stop the ping after 4 or 5 results by holding down CTRL-C.
  5. When that is done, type traceroute yourdomain.com and hit Enter.
  6. Please copy and paste the results from both tests and send them to This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can look into your issue further.
  7. Close Terminal.

In order to copy text in the Macintosh Terminal window, simply use your mouse or touchpad to highlight the text (click and drag over the text) then use hold down the command key and tap the letter 'C' to copy the text. Next, click in your email or text document and then hold down the command key and tap the letter 'V' to paste the text. You can select ALL of the text in the Terminal window by left-clicking in the Terminal window (to make it active) and then holding down the command key and tapping 'A'.

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