On rare occasions, Web Hosting Hub may be forced to suspend a hosting account.  There are a few issues that can cause a site to be suspended.  The majority of the time a site is suspended, it can be brought back online if the cause of the suspension is addressed.

Billing Issue:

If your hosting is up for renewal and we are not able to charge the card we have on file, then the account may be suspended pending payment.  You can view your renewal dates, update a credit card, and make a payment from AMP:

CPU Usage:

While Web Hosting Hub does not limit each account's bandwidth or disk usage, the amount of CPU usage each account uses is monitored.  On rare occasions, if your hosting account is causing excessive server loads, and affects other accounts on the server, then the account will be temporarily suspended while we work with you for a solution to help bring the usage back down to a normal level. The following guides will help you monitor and lower your CPU Usage:

Terms of Service Violation:

Copyrighted material, and adult content are not permitted to be hosted at Web Hosting Hub.  If such content is found on an account, the account may be suspended until the content is removed. Our full Terms of Service can be reviewed here.

Contact Support:

With most supsensions you are required to contact support, so that we can take the steps necessary to get your site online again.

  • Email: Reply to the suspension email to open a ticket with live tech support.
  • Call: 877-595-4HUB(4482), or +1 757-416-6627 (Intl)
  • Chat: There is a link on the top right
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Comments

2013-07-18 10:56 am
Many thanks for bringing my sites online so quickly after I found out my sites are suspended for reasons I don't know anything about. Please send me more guides or step by step procedures how to correct the issues that may come out anytime or in the future.
Staff
13,025 Points
2013-07-18 2:53 pm
Hello Vmmarc5,

One of the new tools available to you within the cPanel is the CPU usage graphs. You can use this to help monitor your usage and keep track of your hosting. Check out the article on using the CPU Usage graphs. This information will help you avoid issues with suspension based on excessive usage from your accounts.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2014-03-04 7:47 pm

I have received this e-mail... And I don´t know what to do... 

Dear Diogo,System administration was forced to suspend your site in an emergency to prevent server and system overloads.   We should have more information forthcoming and will attempt to reach out to you shortly.  Should you wish to discuss this more immediately, you can always give us a call at (877) 595-4HUB (4482).  If you are not in the US, you can use our international number 757-416-6627.  Please use menu option 2 and then ask to speak to the Systems Department regarding the suspension.If you are not in a position to give us a call, you can also respond to this email to get in touch with the Systems Department directly to discuss the issue.Please let us know of any recent account activity or changes you have made to your site in order for us to better assist you with this issue.

 

Please help me... 

Staff
1,639 Points
2014-03-05 9:14 am
As stated within the email you received, you will need to call the number that you were provided, or reply to this email in which our systems administration team will be happy to assist you and provide you with further information.

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