Your account includes unlimited email addresses. Whether you need This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. , you're covered.

Creating an Email Address:

The very first step in using email is to simply create the email account. Email accounts are created within your cPanel. For more help, please see Creating an Email Account.

Basic Email Settings:

When checking your email with an email client, you'll need the following settings:

Username This email address is being protected from spambots. You need JavaScript enabled to view it. This will be your full email address, all lowercase
Password ******** This will be the password you set for your email account
SMTP Server mail.yourdomain.com Be sure to replace yourdomain.com with your actual domain name
POP / IMAP Server mail.yourdomain.com

Be sure to replace yourdomain.com with your actual domain name

Checking your Email:

Once you've created your email account, you can then begin to send / receive emails. When you send / receive emails, you do so with an email client. You have many different options, and we've outlined the most common below:

Email Clients vs. Webmail:

We've listed above several different email clients. Some are programs on your computer (such as Outlook or Mac Mail), some are on your phone, and some are on your server (Webmail). Email clients in general are on your computer and run much faster than webmail, as webmail is web based. Webmail however is much easier to use initially because there is no need to configure any settings, you simply login. Keep in mind too that you can use both an email client and webmail.

POP vs IMAP:

When checking your email, there are two different protocols you can use, POP and IMAP.

When you use POP, emails are removed from the server and stored on your device (whether your computer or your phone). This allows you access your email very quickly after you've downloaded it, and allows you to store more emails with large attachments.

IMAP connects to the mail server and simply shows you what's there, it does not download any email. IMAP is slower than POP because every time you want to read an individual email you must connect the server to view it. On the upside however, as IMAP does not remove email from the server, it allows you to view all of your email from different devices. For example, you can use Outlook 2010 with IMAP at your office, view the same email with Mac Mail (using IMAP) at home, and use your iPhone (set to IMAP). All devices are going to show you the same exact emails.

Migrating Email From a Previous Host:

If you are are moving an existing site and/or email service from a previous host, you may need to migrate your emails to our servers.

If you used a POP3 connection to retrieve emails at your previous host, all of your emails would be downloaded to your local computer/device and moving emails from your previous host shouldn't be necessary.

If you used an IMAP connection to check emails with your previous host, please follow the steps in our Transferring Emails from your old Host article to move your emails over from your previous host.

MX Records for Third Party Filtering Services:

If you use a third party filtering service for email, please see our article on setting up your MX records for using a third party filtering service for step by step instructions to properly set up your MX records.

Troubleshooting:

If you run into any issues when setting up your email, the following troubleshooting articles should help:

Email Tools besides Standard Sending / Receiving:

Besides sending and receiving email, there are tools available to help you use your email more effeciently:

Preventing Spam:

If you're having any problems with Spam, we recommend that you setup and configure Spam Assassin.

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Comments

2012-12-05 9:12 pm
Am I able to set up a customized webmail
portal?
Staff
13,025 Points
2012-12-05 9:44 pm
Hello Joannmckenzie,

Apologies, but you are not able to make a special portal just for the webmail. You can modify the login for the webmail to automatically load to one of the 3 webmail solutions. http://www.webhostinghub.com/help/learn/cpanel/201-using-email/log-into-webmail


If you have any further questions, please contact technical support or leave a comment at the bottom of the page.

Regards,

Arnel C.
2013-10-14 11:59 pm
I would like to ask, does it possible to change the web mail server time into HK / GMT +8, because the receive / send time that we need to calculate myself.
Staff
1,639 Points
2013-10-15 7:42 am
Hello ks2822,

The time zone may indeed be changes but it does depend on the specific webmail client that you are using.

In Roundcube:
Click on Settings to the top right, then User Interface. You will see a time zone setting there.

In Horde:
Click on Options, then Locale and Time. The time zone is listed there.

In Squirrelmail:
Click on Options, then Personal Information. From this screen you can then change the time zone.
n/a Points
2014-04-26 4:32 pm

i don't understand

Staff
12,180 Points
2014-04-28 1:47 am
Hello Jackie,

We are happy to help with any confusion. Where is it you get lost in the article?

Kindest Regards,
Scott M
n/a Points
2014-05-23 1:40 pm

Hi, I am having a problem with Windows Live 2011 and IMAP on a laptop. I also have the email set up on a Samsung Tablet but it seems to be working fine.

When I send or reply to emails on the laptop they do show up on the tablet. However, there are emails on the tablet inbox that are not showing up on the laptop anywhere or in any folder. Why is that?

Plus the trash does not allow me to empty on either device. Must the trash be emptied only on the server?

One more thing, when I changed some settings on the laptop I did get in more folders from the server. But now I have a 'Sent' folder and a 'Sent Items' folder. The 'Sent Items' folder is empty but the 'Sent' folder shows my sent messages. Can I get rid of the 'Sent Items' folder as I find it confusing or would that mess up the folders on the server?

Thanks for your help.

Staff
8,912 Points
2014-05-23 2:30 pm
Hello Chris,

Thank you for your question. First, make sure you setup both email accounts as IMAP.

There is also a known issue recently with Outlook, where it does not display the Inbox. You can read more information on the issue here, and the article also provides a fix.

If you have any further questions, feel free to post them below.
Thank you,

-John-Paul

n/a Points
2014-05-23 4:08 pm

Thanks for your reply. IMAP is set up on both the tablet and the laptop. When a reply was made on the laptop it showed up on the tablet. However some emails do not show up on both devices but are still on the server. Why is that?

Previous Message: "

Hi, I am having a problem with Windows Live 2011 and IMAP on a laptop. I also have the email set up on a Samsung Tablet but it seems to be working fine. When I send or reply to emails on the laptop they do show up on the tablet. However, there are emails on the tablet inbox that are not showing up on the laptop anywhere or in any folder. Why is that? Plus the trash does not allow me to empty on either device. Must the trash be emptied only on the server? One more thing, when I changed some settings on the laptop I did get in more folders from the server. But now I have a 'Sent' folder and a 'Sent Items' folder. The 'Sent Items' folder is empty but the 'Sent' folder shows my sent messages. Can I get rid of the 'Sent Items' folder as I find it confusing or would that mess up the folders on the server? Thanks for your help."

Staff
13,025 Points
2014-05-23 4:36 pm
Hello Chris,

Generally, when there is a problem with the IMAP emails appearing in one place and not in the other, it is related to IMAP subscription settings. Deleting folders on the client will not delete the server settings.

If you have any further questions or comments, please let us know.

Regards,
Arnel C.
n/a Points
2014-06-29 5:50 pm

Hi Scott B,

Thanks for your reply on the email and you have helped me regarding the comments being approved to appear as a thread on the blog via my Wordpress dashboard. But where do I view my emails coming though on mark@graspfrench.com as a derivative to my website domain www.graspfrench.com?

Hopefully this is a better question - thx again Mark

Staff
12,180 Points
2014-06-30 7:59 am
Hello Mark,

Glad to hear the comment thing is working for you. I am not quite sure what you are asking as far as the emails coming through as a derivative to your site. Are you referring to regular emails being sent from visitors or are you expecting emails that come from site visitors filling out a form on your site? In either case, just using your normal email client will allow you to view emails sent to you, whether they are through a site page or from the sender's email program.

If I am not recognizing what you are asking, I do apologize, if it is different, please give me a few more details and I may be able to assist.

Kindest Regards,
Scott M

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