Your account includes unlimited email addresses. Whether you need This email address is being protected from spambots. You need JavaScript enabled to view it. or This email address is being protected from spambots. You need JavaScript enabled to view it. , you're covered.

Creating an Email Address:

The very first step in using email is to simply create the email account. Email accounts are created within your cPanel. For more help, please see Creating an Email Account.

Basic Email Settings:

When checking your email with an email client, you'll need the following settings:

Username This email address is being protected from spambots. You need JavaScript enabled to view it. This will be your full email address, all lowercase
Password ******** This will be the password you set for your email account
SMTP Server Be sure to replace with your actual domain name
POP / IMAP Server

Be sure to replace with your actual domain name

Checking your Email:

Once you've created your email account, you can then begin to send / receive emails. When you send / receive emails, you do so with an email client. You have many different options, and we've outlined the most common below:

Email Clients vs. Webmail:

We've listed above several different email clients. Some are programs on your computer (such as Outlook or Mac Mail), some are on your phone, and some are on your server (Webmail). Email clients in general are on your computer and run much faster than webmail, as webmail is web based. Webmail however is much easier to use initially because there is no need to configure any settings, you simply login. Keep in mind too that you can use both an email client and webmail.


When checking your email, there are two different protocols you can use, POP and IMAP.

When you use POP, emails are removed from the server and stored on your device (whether your computer or your phone). This allows you access your email very quickly after you've downloaded it, and allows you to store more emails with large attachments.

IMAP connects to the mail server and simply shows you what's there, it does not download any email. IMAP is slower than POP because every time you want to read an individual email you must connect the server to view it. On the upside however, as IMAP does not remove email from the server, it allows you to view all of your email from different devices. For example, you can use Outlook 2010 with IMAP at your office, view the same email with Mac Mail (using IMAP) at home, and use your iPhone (set to IMAP). All devices are going to show you the same exact emails.

Migrating Email From a Previous Host:

If you are are moving an existing site and/or email service from a previous host, you may need to migrate your emails to our servers.

If you used a POP3 connection to retrieve emails at your previous host, all of your emails would be downloaded to your local computer/device and moving emails from your previous host shouldn't be necessary.

If you used an IMAP connection to check emails with your previous host, please follow the steps in our Transferring Emails from your old Host article to move your emails over from your previous host.

MX Records for Third Party Filtering Services:

If you use a third party filtering service for email, please see our article on setting up your MX records for using a third party filtering service for step by step instructions to properly set up your MX records.


If you run into any issues when setting up your email, the following troubleshooting articles should help:

Email Tools besides Standard Sending / Receiving:

Besides sending and receiving email, there are tools available to help you use your email more effeciently:

Preventing Spam:

If you're having any problems with Spam, we recommend that you setup and configure Spam Assassin.

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2012-12-05 9:12 pm
Am I able to set up a customized webmail
9,413 Points
2012-12-05 9:44 pm
Hello Joannmckenzie,

Apologies, but you are not able to make a special portal just for the webmail. You can modify the login for the webmail to automatically load to one of the 3 webmail solutions.

If you have any further questions, please contact technical support or leave a comment at the bottom of the page.


Arnel C.
2013-10-14 11:59 pm
I would like to ask, does it possible to change the web mail server time into HK / GMT +8, because the receive / send time that we need to calculate myself.
1,135 Points
2013-10-15 7:42 am
Hello ks2822,

The time zone may indeed be changes but it does depend on the specific webmail client that you are using.

In Roundcube:
Click on Settings to the top right, then User Interface. You will see a time zone setting there.

In Horde:
Click on Options, then Locale and Time. The time zone is listed there.

In Squirrelmail:
Click on Options, then Personal Information. From this screen you can then change the time zone.

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