What is the problem and who is affected?

If you are using the OpenCart ecommerce software and email notifications for new users or new orders are not making it into your email, then you should review the solution provided in this article.

Steps to fix the OpenCart Email Issue

  1. Contact our live technical support team asking them to whitelist your domain on the server. This is the SpamAssassin command used to whitelist your domain sa_whitelist -a domain_name.com.
  2. Log into the OpenCart Administrator Dashboard
  3. Select store from menu

    After logging into the Administrator, click on System in the menu, then select your store and click on Edit at the far right of the screen.

  4. Click on MAIL tab

    Click on the tab labeled Mail

  5. Add mailparameters

    Click on the blank in Mail Parameters and then type the following: This email address is being protected from spambots. You need JavaScript enabled to view it. . You will need to replace "emailaddress.com" with your domain name. For example, -fnoreply@mydomain_name.com


Once you have the mail parameter changed and saved you will need to test it. Test the changes by using the "Contact us" form. You should also run a test with test orders and new account alerts to verify that the email notifications from OpenCart are working properly. If you continue to have problems, please make sure to submit a support ticket to our live technical support department to double-check the email functionality on your server

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