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A ping and traceroute (also known as tracert) test can be used when troubleshooting possible connection issues to a website. The results of this test can be used to rule out a connection issue or, in the event of a connection issue, identify where in the network the issue is occurring.
If our Support Team has requested you run a ping and trace test, when you email the results, please be sure to include the IP you are connecting from in your email to Support. You can view and copy your IP address using our IP check tool here:
In the examples below, we have done a ping and trace on yourdomain.com. Please replace yourdomain.com with your actual domain name.
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