Note: As of 11/28/2012, all servers now have the ability to use the Advanced DNS Editor. This allows the additional ability of editing existing DNS records, including records created when an account is created.
An A Record can be created to point a hostname to an IP address. This can be done if you have a subdomain that you want to be hosted on a different hosting account. To create an A Record, first log into your account cPanel. In your cPanel, click on "Simple DNS Zone Editor" under the "Domains" sub-header:
Next, select your domain from the drop down menu. This will automatically load new options that will allow you to add an A Record. Under the "A Record" option, put in the subdomain that you want to create and the IP address that you want to point the subdomain to. You will need to get the IP address from the host that you are using for the subdomain. In this example, we will point myblog to the IP Address 18.104.22.168:
Once you have put in the information, click on "Add A Record." Once it is added, it will now display at the bottom of the screen under "User-Defined Records":
An A Record change can take up to 24 hours to take full effect, but generally does not take that long. Please note, in your simple DNS Zone Editor, you are not able to create an A Record for any subdomains that are already reserved, only for newly created subdomains. If you attempt to create an A Record on a subdomain that already exists (for example mail, webmail, and cpanel), you will receive this error message:
The most common A Record that is already reserved you may want to change is for the mail subdomain. If you would like to make an A Record change for the mail subdomain, please contact our support team at
and we will be happy to complete that request for you. Be sure to include the full subdomain and domain name (mail.yourdomain.com) you want changed and account verification with either your AMP password or the last 4 digits of the credit card on file.