Getting the Best Technical Support

Written By: Christi Nickerson
Experience Level: Beginner
Articles labeled as Beginner are those that require basic tasks to be completed, such as making simple configuration changes following a brief set of instructions. If you find yourself needing assistance, our Technical Support Department can generally assist.
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When you have an issue with your website, email or other aspect of your Web Hosting Hub account, giving our Support Department the necessary background information will help us help you more efficiently. This article will provide you with tips and steps to take to ensure you get the best support possible.

Search the Support Center
There are many questions which are quite common and a quick search of our Support Center will help you with these. You can find the search bar at the top of the page.

Ask a Question
If you find that your question is not resolved by articles, education channels or previously asked questions, feel free to submit your question to our Community.

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Call Us
Just like LiveChat and email support, our Support Team is available via phone 24/7. Our phone number can be found at the top of the page.

Submit a Support Ticket

You have two options for submitting tickets to our Support Team:

Before Contacting Us

In order to make your support experience more efficient and pleasant, please have the following information ready when contacting us:

  • cPanel username or main domain name on the account
  • Troubleshooting information about the issue (see below for details)
  • Account verification (either your AMP password, last 4 digits of the credit card on file, or if you account was around prior to AMP you can also verify with the original cPanel password)

Troubleshooting Information

Supplying us the following information up front will help speed up your support request:

  • What is the problem that you need assistance with?
  • What is the history of the issue?
  • Are you receiving any error messages?
  • What steps can we take to replicate the issue?
 
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Comments

Comments  

 
-1 #4 ChristiNi 2012-04-11 08:12
Hello Slaviksoul,

While I am not familiar with the GoDaddy's webmail service, once a domain is pointed to our Nameservers, new emails sent to email addresses on that domain would be sent to our servers. If you would like to continue using GoDaddy's webmail service instead of our email services (which does include webmail) you can point emails back to GoDaddy using MX records.

In order to do that, you will want to contact GoDaddy and request the MX records for their email services. Once you have those records, you can enter those through in the MX Entry Maintenance area of your cPanel account.

You will also want to request the IP address of the GoDaddy server where you log into webmail so you can create a CNAME record so you can access your webmail (e.g. wmail.yourdomain.com).

Please note, if you want to use webmail.yourdomain.com or mail.yourdomain.com for logging into your GoDaddy webmail, those are reserved CNAMEs that we would need to update for you. If you want us to update either one of those CNAMEs, please send a verified email to with either an IP address or host record for where you want the CNAME pointed to.

If you have any additional questions or need further assistance, please feel free to post a question in the Support Center.

Regards,

Christi N.
 
 
-1 #3 Slaviksoul 2012-04-11 03:05
Hi, my query is not about my personal-pm.com though but I still hope you can help me. Months ago I purchased webmail accounts through GoDaddy (Workspace Email) to go with my domains (which I also purchased through GoDaddy). I understand how to transfer/point my GoDaddy domains to you, but what I do not understand is what. if anything, I should do with my webmail emails. Do I need to transfer them or can I still use my GoDaddy log in details and log into my webmail accounts via GoDaddy (as I do now)?
 
 
+1 #2 ChristiNi 2012-03-15 08:00
Hi jcode,

I'm sorry you're having trouble with your module. We will need a little more information in order to assist you. Please post a question in our Community Support area and let us know what software you are using, any error messages you are receiving, and step-by-step instructions to recreate the issue.

Thanks,

Christi N.
 
 
-1 #1 jcode 2012-03-15 04:02
Hello
For a Japanese display
Module
Jcode
I would like to install.
A method is not known.
Please let me know.
 

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